I know the owner of the ISP so I emialed the log to him. I checked cables for damage and tightness and I again reset Airport Extreme® and POE to radio on roof. After monitoring my internet connection for another 24 hours the log showed signal drops ranging from a few seconds to several minutes and finally no signal as all. Network Logger Pro® had excellent reviews so I purchased and downloaded. After repeated signal drops for 3 days after a recent storm I was told “We don’t see….”. I reviewed options to troubleshoot for myself. Not embracing working in the “Dark” and depend on tech support “Script Readers” whose most frequent response was “We don’t (can’t) see a problem” followed by “Most likely you need a new router” (Who I never call before resetting my Airport Extreme® and POE to roof). Prior to updating to the current Mac OS Apple included a diagnostic feature in the Airport Utility that I used to determine if I should call my ISP when signals is lost. Excellent Internet Monitoring – Sep 26, 2018 Couldn’t have done it without Network Logger. I’ve been having speed issues with cox for a year now and finally proved to them that there were issues in the neighborhood. Network Logger Pro is an essential tool for identifying the source of the problem and having concrete data on the data rates and outages. Neither is 100% reliable due to the remote location. I have a home automation system in a remote location with Internet access by wireless broadband. Essential App for Problem Networks – Jul 16, 2018 Also, the App Developer is very responsive. My neighbors appreciate that I can take the fight to the ISP. All I have to do is show them the logs and suddenly they admit they see the same drops in service that I have documented. Well, I spent money on this App and that changed the conversation with them completely. My net drops constantly, enough so that at one point they threatened me with a charge of $125 for a service call if they got here and my internet was working. I’ve gotten to know the six technicians that work in my area because I call them so much. This is turning out to be a very valuable tool in figuring out our network issues at our house.
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